Orders and delivery

When and how will I receive my key?

Your key arrives by email, normally just after the order and within 24 hours at the latest. - Delivery is digital: no parcel is sent by post. - First, you receive the order confirmation at the email address used for the purchase. - A second email then contains the key, a copy button, the download link and activation instructions. - Delivery normally takes place just after the order is received; the terms set a maximum of 24 hours. - You can also access the download from “My orders” in your account. If anything is unclear, contact us through the chat on licendi.com or at info@licendi.com.

I have not received the email with my key

Check these options if you cannot find the delivery email containing your key. - Check your spam, junk and promotions folders. - Make sure you are checking the same email address that you used for the order. - Sign in to your account and open “My orders” to access the available download. - Remember that a confirmation arrives first, followed by a second email with the key and instructions. - If you still cannot find it, give support your order number. If you need more help, use the chat on licendi.com or email info@licendi.com.

How to download the software

Download the installer from the email or your account and prepare RAR files correctly. - The second delivery email includes the download link together with the key and instructions. - You can also open “My orders” in your account; it links to the download centre. - If the download is a RAR archive, extract it before continuing. - After extracting it, run the included setup or installation file. - On request, the installer can be sent on a USB stick or DVD for an extra charge plus shipping. For any questions, support is available through the licendi.com chat and at info@licendi.com.