Home Orders and delivery I have not received the email with my key

I have not received the email with my key

Last updated on Oct 28, 2026

Check these options if you cannot find the delivery email containing your key.

  • Check your spam, junk and promotions folders.
  • Make sure you are checking the same email address that you used for the order.
  • Sign in to your account and open “My orders” to access the available download.
  • Remember that a confirmation arrives first, followed by a second email with the key and instructions.
  • If you still cannot find it, give support your order number.

If you need more help, use the chat on licendi.com or email info@licendi.com.