Warranty and returns

Activation warranty

If a key does not work, Licendi offers a free replacement or, if that is not possible, a refund. - A key that does not work is replaced at no cost to the customer. - If replacement is not possible, the money is refunded; you run no risk. - Obvious defects must be reported in writing within 10 calendar days of delivery. - Hidden defects must be reported within 10 days of discovery. - To speed up the review, send the order number, product, error screenshot and steps already tried. For any questions, support is available through the licendi.com chat and at info@licendi.com.

Right of withdrawal and refunds

Learn the withdrawal period and the exception for digital content delivered by email. - Consumers may withdraw from the contract within 14 calendar days without giving a reason. - You must communicate it through a clear written statement by email to info@licendi.com or by letter; a model form exists. - The refund is made within 14 days of receiving the withdrawal, using the same payment method and at no cost. - For keys delivered by email, the right ends once delivery starts if you agreed to immediate delivery and acknowledged losing that right. - In practice, if the key has not been activated, write to support within 14 days and Licendi will refund it. If you would like us to review your case, use the licendi.com chat or email info@licendi.com.