If a key does not work, Licendi offers a free replacement or, if that is not possible, a refund.
- A key that does not work is replaced at no cost to the customer.
- If replacement is not possible, the money is refunded; you run no risk.
- Obvious defects must be reported in writing within 10 calendar days of delivery.
- Hidden defects must be reported within 10 days of discovery.
- To speed up the review, send the order number, product, error screenshot and steps already tried.
For any questions, support is available through the licendi.com chat and at info@licendi.com.