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My key does not work or shows an activation error

Last updated on Oct 28, 2026

Send support the information needed to review an activation error quickly.

  • Check that you installed the software from the link sent by Licendi and follow the delivery instructions.
  • Modified versions downloaded from the internet or obtained from retail can fail in rare cases.
  • Send the order number, the product and a screenshot of the error message.
  • Also explain what you have already tried so the team can respond faster.
  • If the key does not work, Licendi replaces it free of charge; if that is not possible, the money is refunded.

If anything is unclear, contact us through the chat on licendi.com or at info@licendi.com.